Neuberger Berman ASD Application Support Engineer in New York, New York
The Application Service Delivery team provides Level 1 & 2 support for Neuberger Berman applications. The individual will have a broad responsibility supporting business applications. Daily functions will include the monitoring of calls/e-mails and ticketing queues to provide analysis, prioritization, and resolution of production issues. Individual will work on resolving Service Requests, Incident, Change and Problem management tickets. Partner with various IT teams to provide application documentation, participate in maintenance testing, DR testing and release of changes into the production environment.
A working knowledge in the disciplines mentioned below are a pre-requisite, as well as excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organization
The individual should possess a combination of intellectual, practical, and interpersonal skills. Must have the ability to understand and analyze technical and business problems, and to develop creative yet workable solutions in a timely manner
Develop relationships with other IT groups to ensure all issues are addressed in an clear and effective manner and that users are kept updated at all times
Candidate must be at ease meeting and working with a wide variety of people, including senior management, money managers, programmers, engineers & application vendors
Prepare and update Documentation of applications and related infrastructure
Provide off hours support as needed for support/maintenance and testing
Asset Management/Finance business experience (1-3 years)
BA/BS (Computer Science, Information Systems, MIS or related field desirable, practical experience plus education and certifications may be considered)
Working knowledge of Java, SQL, .net and xml are a plus
Strong analytical and problems solving skills are necessary
Ability to formulate strategies and best practices for business applications
Ability to work independently on technically challenging projects to design, implement and manage various technologies
Hard working, self-motivated, demonstrate a high level of initiative, dedicated and committed to success
Demonstrate the ability to multi-task and juggle multiple initiatives at the same time
Understands and applies enterprise wide thinking to individual departmental requests to ensure end-to-end process and data integration are achieved.
Influences the prioritization of business unit technology projects to ensure strategic business objectives are met and risk is managed.
Provides quick project turnarounds and flexibility by leveraging knowledge and industry best practices.
Basic understanding of entitlement systems
ITIL certification a plus
Neuberger Berman is an equal opportunity/affirmative action employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact firstname.lastname@example.org .
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Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 23 countries worldwide, the firm manages $437 billion in client assets (as of September 30, 2021) across a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds—on behalf of institutions, advisors and individual investors globally.
Tenured, stable and long-term in focus, the firm has built a diverse team—including 600-plus investment professionals and more than 2,400 employees in total—united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by Pensions & Investments as the first or second "Best Place to Work in Money Management” for last five consecutive years (firms with 1,000+ employees).
EQUITY, INCLUSION & DIVERSITY
Neuberger Berman strongly embraces the principles of Equity, Inclusion and Diversity (“EID”) — they are deeply engrained in our culture and are a fundamental part of our long-term business strategy. We firmly believe in fostering an environment, in which all of our people are respected and have an equitable opportunity to flourish and be their best selves. We believe having a diversity of perspectives strengthens our ability to deliver attractive outcomes for our clients and makes us a better organization.
Empowering is about our people having a voice and the ability and autonomy to contribute materially to the firm. As an employee-owned firm, we lean heavily on employee feedback and guidance, including through a series of surveys (e.g., our anonymous employee engagement survey and topic specific pulse surveys). We also provide many opportunities to contribute outside of the day-to-day, including through cross functional committees and firm-wide projects.
Developing is about our people having the resources, tools, and experiences to grow professionally and personally. As part of this, our colleagues and managers can leverage a broad array of offerings on our HCM Learning platform as part of a personalized career path plan that focuses intently on individual circumstances and objectives.
Supporting is about our people having the opportunity to be themselves, connect within NB and live a balanced life. Our Employee Resource Groups help to drive a greater sense of fellowship and build stronger connections across our firm. Through NB Wellness, NB Impacts (philanthropy) and Employee Investment Solutions (financial wellness), we take a holistic approach to ensure our colleagues have the resources they need to realize their personal goals.
Our people and our culture are our greatest assets. We remain deeply committed to our EID values and to ensuring Neuberger Berman remains a best-in-class place to work.
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